PayPal: Consumer problems in contacting the online service

“You won’t find another online financial institution that’s better at protecting its sellers than PayPal,” boasts its website. Jale Avcil sheltered under this cheering promise when she used the services of the online money transfer company to sell an iPod via its sister company, the online auction house eBay.The successful buyer bid £265 and Avcil sent the item by special delivery. However, the buyer claimed the item never arrived, which was odd since Royal Mail’s tracking service showed that someone of the same name had signed for it. Months later, Avcil discovered that the buyer had claimed a refund via his credit card issuer and that PayPal had sanctioned a chargeback. Avcil then discovered another eBay seller who had had an identical experience with the same buyer, but PayPal was unmoved.”I don’t believe eBay or PayPal read their messages, and anytime I contact them I get fobbed off with generic answers obviously read off a computer screen from somewhere overseas,” says Avcil.The curious part is that PayPal had recently amended its protection policy. The new rules apply to chargebacks made after 30 September 2008 and reimburse sellers who meet certain criteria. Avcil’s case clearly meets all of these and, although she sold the iPod before the cutoff date, the chargeback was filed after 30 September. None the less, Paypal’s press office tells me that as the actual transaction predated this, she does not qualify for a refund. It will, it says magnanimously, offer her the £265, but merely as a goodwill gesture to make up for its poor communication skills. Only after I email the press office a copy of its own protection policy does it realise that Avcil is indeed covered. She is now to get additional compensation for the seven months it has taken to persuade PayPal to keep its promises.

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  OnlineASPWork: Paypal payment digital delivery needed like ejunkie by systemsit209: When someone orders an ebook or a product o.. http://bit.ly/4m1Jqd (expand)
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  morgant: Finished helping Eleanora with her TrustKeeper certification. Hence the PayPal Shopping Cart implementation on http://eleanoraeden.com/.
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  CherryfiedChloe: Anyone know if paypal charge for every payment received? Even those received from a debit card?
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  Onionwoman: @helpgeoff Going to try sending via PayPal
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  JennyErikson: RT @rfcradio: Today is the last day of our fund raiser. Can you spare $10? Paypal link here: http://www.tinyurl.com/rfcfundraiser (expand) #rfcradio
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  danielerossi: RT @jmoonah: TO folks – The McFlies, acoustic 80s at Lula Lounge July 10, reserve tix now via PayPal! http://stevius.com/mcflies/pp.htm
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  ThisIsACow: Paypal Account set up. Gah. Wanna make stuff…
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  Morlam: RT @zennoir: 4-Day Sale for ZEN NOIR Followers! 50% OFF the DVD http://bit.ly/iAWdB~Hum,You don’t have Paypal for this kind of transaction?
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  Kaoness: if my money is not in Paypal tomorrow I will slaughter something for every hour I must wait.
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  lenn4rd: Lese “Why PayPal freezes (aka limits, aka restricts) user accounts and how to get it unfrozen.” Mir fehlen die Worte. http://bit.ly/nVDFX (expand)
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  icanfreelance: ICanFreelance Meed Support With Flash: I have a page that i creating with flash paypal buttons but .. http://tinyurl.com/nf6ta3 (expand)
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  csamuel: @MrsAngBradley I use a PayPal merchant account. You can accept CC’s and your clients don’t need to have a PayPal account either.
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  pinkelephantpun: RT @rfcradio: Today is the last day of our fund raiser. Can you spare $10? Paypal link here: http://www.tinyurl.com/rfcfundraiser (expand) #rfcradio
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  DanielyBoyle: Linkybank will send payment to members tomorrow. Notice your Paypal account
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  gmishra: Paypal conversion rate is decreasing day by day !, Bad signs #inflation
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